Mercedes India Announces Dedicated AMG Pit Stop Service Bays

Posted on Fri ,22 Dec 2017 12:20 pm
CG News Desk
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Mercedes India Announces Dedicated AMG Pit Stop Service Bays

First AMG Pit stop service bay has been inaugurated at the AMG Performance Centre in Pune.

 

Mercedes-Benz India has inaugurated the first dedicated AMG Service Bay at the AMG Performance Centre in Pune. Dubbed ‘AMG Pit stop’, these exclusive service bays will have the look and feel of Motorsports pit stop and will offer highly personalised and prioritized service to AMG customers. The AMG Pit stop will be opened at the other six AMG Performance Centres in Mumbai, Delhi, Hyderabad, Bangalore, Chennai and Kochi by the end of 2017.

 

The AMG Bays will have the look and feel of Motorsports Pit stop and the AMG and Specialty cars will be serviced by technicians and staffed specially trained in Affalterbach and also from Mercedes-Benz Academy. AMG customers will have dedicated service advisors and diagnostic engineers and they will use AMG special tools and kits for servicing and maintenance of the vehicles. In case spares are not available at the AMG Performance Centre workshop, it will be airfreighted without any cost to customers. Customers will be able to see their cars being serviced personally and interact with the technicians or Mercedes-Benz technical experts.

 

Speaking on the occasion, Roland Folger, Managing Director & CEO, Mercedes-Benz India commented, “Mercedes-Benz India has been on a determined drive to create tangible service differentiation for its customers and relentlessly innovate through its service offerings. The brand’s topmost ranking in the recent J.D. Power 2017 India Customer Service Index study, is a clear testimony to this differentiation which is highly appreciated by our customers. The importance of personalized service experience is a key enabler in driving customer satisfaction in the luxury segment and we want to offer it to our AMG and Specialty cars owners. The dedicated AMG Bays across the 7 APCs will have highly personalized and prioritized service with shortest turnaround time, and aim to create a service experience which is as delightful and satisfying, as driving an AMG. The luxury performance and specialty car segment in India has immense growth possibility and requires special attention for customized service.”



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